Privacy Policy + Terms
Florida Room Privacy Policy
Updated: November 3, 2025
Lakeside Hospitality, LLC, doing business as Florida Room Restaurant, and its affiliates (“we,” “us,” or “our”) respect your privacy and value our relationship with you. This Privacy Policy (“Policy”) explains how we collect, use, and disclose personal information through our website (floridaroomftl.com) and related services (collectively, the “Services”).
By using our Services or providing personal information to us, you agree to this Policy.
1. Personal Information We Collect & Why
We collect information that can identify you (“Personal Information”), such as:
| Category | Purpose |
|---|---|
| Identifiers (name, address, email, phone number, payment info) | To process orders, reservations, and inquiries |
| Commercial information (purchases, dining history) | To manage accounts and improve services |
| Internet or device info (IP address, browsing data) | For analytics, security, and personalization |
| Geolocation data (approximate) | To identify nearby services and offers |
| Preferences and feedback | To improve customer experiences and marketing |
We may also use Personal Information for legal compliance, fraud prevention, or safety purposes.
2. Sources of Information
- Directly from you (e.g., through reservations or contact forms)
- Automatically through cookies and analytics tools
- From third parties such as social media, delivery platforms, and service providers
3. Cookies & Tracking
We use cookies and tracking tools (like Google Analytics and Google Ads) to enhance your browsing experience and measure engagement. You can disable cookies through your browser settings, though some site features may not function properly.
4. How Long We Keep Information
We retain personal information as long as necessary to provide our services, comply with laws, and protect our rights.
5. Sharing Information
- Service providers who support our operations (hosting, analytics, marketing, and payment processing)
- Legal authorities when required by law
We do not sell personal information for monetary value.
6. Your Privacy Rights
Depending on your location, you may have rights to access, correct, or delete your information, and to opt out of targeted advertising. To make a request, contact us at reservations@floridaroomftl.com.
6a. SMS Communications and Data Handling
If you choose to receive text message (SMS) communications from Florida Room Restaurant, we may collect and store your mobile phone number and any related contact details you provide. SMS messages may include reservation updates, event confirmations, promotional offers, or other restaurant-related communications.
We use this information solely to deliver and manage your requested communications. Your mobile number and message data are not sold or shared with unaffiliated third parties for their marketing purposes.
Standard message and data rates may apply. Message frequency varies. You may opt out of receiving SMS messages at any time by replying STOP, or by contacting us at reservations@floridaroomftl.com or calling 754-295-4141.
We maintain commercially reasonable safeguards to protect the security of your SMS data. We retain SMS information only as long as necessary to provide our services or as otherwise required by law.
7. Email Preferences
You may unsubscribe from promotional messages at any time. Transactional or service-related emails will still be sent when necessary.
8. Third-Party Links
Our website may link to third-party services (e.g., OpenTable, Instagram). These sites operate under their own privacy policies.
9. Security
We use reasonable safeguards to protect your data, but no online system is completely secure. Please protect your passwords and account details.
10. Children’s Privacy
We do not knowingly collect information from children under 16. If we become aware of such collection, we will delete it promptly.
11. Contact Us
Florida Room Restaurant
Lakeside Hospitality, LLC
891 SW 34th St. • Bldg. B • Fort Lauderdale, FL 33315
Phone: 754-295-4141
Email: reservations@floridaroomftl.com
Order Terms, Cancellation, and Refund Policy
A. Order Cancellation
Orders can be modified or canceled before payment confirmation. Once confirmed, we begin preparation and cannot accept cancellations.
B. Refunds and Returns
If your order is incorrect, missing items, or unsatisfactory, please contact us. Approved refunds are issued to the original payment method.
C. Delivery Policy
- Availability: Deliveries are limited to areas near our restaurant.
- Timing: Estimated times are provided at checkout.
- Fees: Delivery charges may apply.
- Instructions: You can include special instructions during checkout.
Questions
If you have questions about our Privacy Policy, Terms, or your data, contact us at:
reservations@floridaroomftl.com or call 754-295-4141.